– Privacy Notice –Tonico Health & Performance

1. Who manages your personal data?
This Privacy Notice explains how your personal information is collected and used by Tonico
Health & Performance, a brand operated by Nice and Solid Ltd (registered in England and
Wales, registered office: 29a Adam & Eve Mews, London, W8 6UG).
When we refer to “Tonico”, “we”, “us” or “our”, we mean Nice and Solid Ltd. As the data
controller, we are legally responsible for deciding how and why we handle your personal
information under the UK GDPR and the Data Protection Act 2018.


2. Information we collect about you
We may collect and process the following types of personal data:
● Identification and contact details – name, title, email, phone number, address,
date of birth, profile photo
● Employment or business details – if your membership is linked to a corporate
scheme
● Membership activity – sign-ups, session bookings, attendance, service preferences
● Health-related data – for tailored training or treatments (e.g. physio, massage,
InBody analysis)
● Payment and billing information – transaction records
● Communications – messages, emails, feedback, surveys
● Social media interactions – messages or posts directed to us
● Website behaviour – pages visited, services explored
● Video content – if you give permission for sessions to be recorded
● CCTV footage – in public areas for safety purposes


3. Systems and partners we work with
To provide you with an effective and personalised experience, we use trusted third-party
systems:
● TeamUp – for membership management and email communication
● InBody – for body composition assessments

Your use of these tools is always optional, and you're in control of what you choose to share.
We only access data you’ve authorised.


4. Sensitive (special category) data
We may collect health-related information to ensure safe and appropriate training or
treatment. This data is only processed with your explicit consent or when necessary for your
safety.
If you choose not to share this data, certain services may not be available.


5. How we use your data
We use your personal data to:
Provide our services and manage your membership:
● Set up and manage your Tonico account
● Grant access to facilities, classes, services
● Tailor training and track your progress

Stay in touch and support you:
● Send service updates (e.g. schedule changes)
● Respond to enquiries or feedback
● Send surveys for feedback

Personalise your experience:
● Recommend relevant services and content
● Share insights on your progress

Promotions and advertising:
● Send updates via TeamUp’s email system
● Use Google Ads and Instagram Ads (you can opt out at any time)

Run our business efficiently:
● Maintain safety (e.g. CCTV)
● Handle internal reporting, planning, legal compliance


6. CCTV use and security
We operate CCTV in public areas of our premises (excluding changing rooms). Footage is
stored securely for up to 1 month and accessed only when necessary for safety, legal, or
disciplinary reasons.


7. Who we share your information with
We may share your data with trusted partners:
● Technology providers – e.g. TeamUp, InBody
● Therapists or practitioners – if you book treatments
● Marketing platforms – e.g. Google and Instagram
● IT and website providers – for service delivery and maintenance
● Legal and regulatory bodies – when required by law

All partners handling your data must comply with UK data protection regulations.


8. Data stored outside the UK/EEA
If any service providers process data outside the UK or EEA, we ensure appropriate
safeguards are in place (e.g. standard contractual clauses approved by regulators).


9. How we protect your data
We implement strong technical and organisational measures to protect your data from loss,
misuse, or unauthorised access. Only staff and partners with a valid reason can access your
information.


10. Cookies and website tracking
Our website uses cookies to:
● Enable core site functionality
● Understand how visitors interact with the site
● Deliver personalised content and advertising

We may also use tools like Hotjar, Google Ads, and Meta Ads to improve user experience
and marketing relevance.
You can manage or disable cookies in your browser. Learn more at: ICO Guide on Cookies


11. How long we keep your data
We keep your data only as long as necessary to fulfil our service and legal obligations. You
may request deletion at any time (see Section 12).


12. Your rights
You have the right to:
● Access your personal data
● Request corrections
● Request deletion (right to be forgotten)
● Object to or restrict processing
● Transfer your data to another provider

To exercise your rights, contact us:
● giacomo.tonico@tonicohp.co.uk
● Nice and Solid Ltd, 29a Adam & Eve Mews, London, W8 6UG

If you are not satisfied with our response, you can file a complaint with the UK Information
Commissioner’s Office (ICO): https://ico.org.uk/global/contact-us


13. Updates to this notice
We may update this Privacy Notice periodically. Any major changes will be communicated
directly. The latest version is always available on our website or app.